Refunds, cancellations, and reversals.

Scope of this policy

This policy applies to payments made to list a website or add support to an existing website through ListYourSite. Dodo Payments processes checkout and may act as merchant of record. Refunds are returned through the original payment method whenever possible and remain subject to payment-provider, banking-network, and applicable legal requirements.

Digital service and cancellation

A verified payment can be credited automatically and immediately affect a public ranking. Once that digital listing or ranking service has begun, the payment cannot ordinarily be cancelled or refunded merely because you changed your mind, expected different traffic or ranking results, selected the wrong eligible website or country, or another website later outranked it.

You may leave checkout before completing payment without charge. A pending payment cannot be credited until the provider confirms success.

When a refund may be available

• You were charged more than once for the same intended transaction because of a verified technical or processing error.
• A successful payment was captured but no ranking credit was provided, and we cannot provide or restore the purchased service within a reasonable time.
• The amount charged differs from the final amount you approved at checkout because of a verified processing error, excluding disclosed taxes, exchange rates, and third-party bank fees.
• The transaction was unauthorized and is confirmed through the payment provider’s investigation process.
• We determine that a refund is appropriate after removing a listing before meaningful service was provided.
• Applicable law gives you a non-waivable right to a refund or cancellation in the circumstances.

Normally non-refundable situations

• A listing received ranking credit or other digital service as described at purchase.
• A ranking later changed because of other verified payments, refunds, reversals, moderation, or corrections.
• The listing did not receive an expected number of visitors, clicks, sales, leads, or other business results.
• You submitted an incorrect URL, country, amount, or listing despite the checkout information being displayed accurately.
• A listing was removed or restricted for violating the Terms of Service, Site Rules, law, or third-party rights.
• Differences caused by a disclosed currency conversion, tax, card issuer, bank, UPI provider, or other third-party charge.

How to request a refund

Email refund requests to hastag2404@gmail.com. Include the payment ID, payment date, amount and currency, payer email, listed website URL, reason for the request, and any supporting evidence. Do not send complete payment credentials, bank details, UPI PINs, one-time passwords, or other sensitive financial information.

Requests should be made promptly and, where practicable, within seven days after payment. This request period does not shorten any longer mandatory period provided by applicable law.

Review and decision

We may verify the request with Dodo Payments, review delivery and ranking records, request additional information, and check for fraud or abuse. We aim to acknowledge a complete request within five business days and communicate a decision within ten business days. Complex provider, bank, fraud, or legal reviews may take longer; any statutory deadline that applies will control.

Refund timing and method

Approved refunds are initiated through Dodo Payments to the original payment method where supported. After initiation, banks, card networks, and UPI providers commonly require additional processing time. We do not control that external posting period. Taxes and fees will be handled according to the provider’s rules and applicable law, and currency movements may cause the received amount to differ when conversion is performed by a financial institution.

A refund can be initiated only when the payment provider permits it and sufficient settled funds are available. A temporary settlement or wallet delay does not remove an approved refund obligation; processing will continue when the provider makes the transaction refundable.

Effect on listings and rankings

When a payment is refunded, reversed, charged back, or found invalid, its credited amount will be removed from the relevant website. Rankings, contribution totals, and listing eligibility may be recalculated. A full refund normally removes the full credit; a partial refund may remove the corresponding amount.

Chargebacks and unauthorized payments

Contact hastag2404@gmail.com before opening a bank or payment-provider dispute so we have an opportunity to investigate, unless the payment method was unauthorized or urgent action is reasonably necessary. Filing a knowingly false dispute, refund abuse, or repeated misuse may result in listing removal or access restrictions. Nothing here limits your lawful right to dispute an unauthorized or incorrectly processed payment.

Consumer rights and policy changes

Nothing in this policy excludes refund, cancellation, or consumer rights that cannot be waived under applicable law. We may update this policy for legal, provider, or service changes. The policy in effect when you paid will generally govern that transaction unless a later version is more favorable or the law requires otherwise.